Salary: £32,000 - 42,000 per year

Requirements:

• Previous experience teaching, training or instructing others.
• Confidence to deliver training to groups as well as individuals.
• Ability to stand in front of a room and engage an audience.
• Ability to explain complicated subjects clearly and simply.
• Excellent spoken and written English.
• Strong presentation and communication skills.
• Ability to adapt communication style to different audiences.
• Confidence to answer questions and think on your feet.
• Ability to build rapport and credibility quickly with experienced professional users.
• Good technical confidence and the ability to learn sophisticated software quickly.
• Professional, personable and approachable manner.
• Good organisation and preparation skills.
• Ability to work independently as well as part of a small team.
• Reliability, discretion and sound judgement.
• Willingness to travel to customer sites when required.
• Full UK driving licence.
• Right to live and work in the UK without visa sponsorship.
• Previous experience in software or application training, technical training, teaching, professional education, policing, law enforcement, digital forensics, digital investigations, investigative or public-safety technology, customer onboarding, implementation, creating professional training materials, or presenting to managers or senior stakeholders would be particularly useful.

Responsibilities:

• Learn our specialist software and develop an expert understanding of its features and workflows.
• Deliver professional training to individual users, small groups and classroom-sized groups.
• Deliver training in person and remotely.
• Provide training at our office and onsite with customer organisations.
• Onboard new customers and help them become confident using our software.
• Deliver refresher and advanced training to existing users.
• Teach complete workflows rather than simply demonstrating individual features.
• Adapt training style to different levels of experience, technical knowledge and seniority.
• Explain complex technical concepts clearly and in plain English.
• Help users understand how our technology can make their work easier and more effective.
• Communicate wider benefits such as efficiency, consistency, capacity and cost savings to managers and senior stakeholders.
• Prepare and continually improve training materials, presentations and practical exercises.
• Deliver webinars and product-update sessions.
• Support product demonstrations, customer meetings and trials where appropriate.
• Gather feedback from customers and communicate useful insights to our product and development teams.
• Keep product knowledge current as our software develops.
• Support conferences, exhibitions and other customer-facing activities where appropriate.

Technologies:

• Support
• Security

More:

We are Semantics 21, a leading UK technology company specialising in digital-forensics and investigative software used globally by law-enforcement, government and investigative organisations. We are continuing to expand our Stafford-based team and are looking for an exceptional Software Trainer to become an expert in our specialist investigative technology and teach customers how to get the very best from it. This is first and foremost a training position, with comprehensive product and workflow training provided. You will join a small, friendly and sociable team working closely with our development, product and support teams, with direct involvement from the CEO at times. We offer a salary of £32,000-£42,000 depending on experience, 28 days paid holiday including public and bank holidays, company pension, ongoing professional development, free onsite parking, UK and occasional international travel, and genuine input into how we train customers and develop our products. The role is full-time, based principally at our Stafford office, with normal hours of 10:00 to 18:00 Monday to Friday and occasional flexible working for international customers. Hiring is subject to satisfactory background and DBS checks, and applicants must already have the right to work in the UK.

last updated 37 week of 2026