EUD Engineer

Salary: £? - ? per year

Requirements:

• Experience in ICT operational delivery, ideally in a similar environment
• Proven ability to support Windows 10, smartphones, laptops, and desktops
• Experience resolving incidents, requests, and problems effectively
• Strong customer service approach and commitment to delivering an excellent user experience
• Experience creating procedure and knowledge base documentation
• Strong troubleshooting skills with the ability to diagnose and resolve issues efficiently
• Full UK driving licence, with flexibility to travel across multiple locations
• Must be able to pass Police Vetting Checks and have been continuously within the UK for a minimum of 5 years

Responsibilities:

• Provide timely and effective support to end users, minimizing service disruptions
• Troubleshoot and resolve EUD incidents, requests, and problems within agreed service levels
• Identify trends and proactively raise issues
• Keep the EUD Senior Engineer informed about changes needed to documentation and knowledge articles
• Help manage schedules for moves, projects, and technology provisions
• Ensure services meet KPIs, user experience agreements, and SLAs
• Follow processes and procedures with a strong focus on asset management
• Identify service enhancements and report them to the EUD Senior Engineers

Technologies:

• ICT
• Support
• Windows

More:

We are recruiting a full-time temporary End User Device (EUD) Engineer for a 6-month contract based in Southampton, offering a daily rate of £250.00 via umbrella. This is a role supporting Thames Valley Police, where you will help deliver exceptional end-user device support across public services. We are an inclusive employer and support a fair, accessible recruitment process, with reasonable adjustments available if needed. A basic driving assessment will be part of the application process, and a full UK driving licence is required.

last updated 37 week of 2026